ORDER GUIDE

  • Cakes usually ready in 2-4 days
  • The cake design and color cannot be 100% the same as the picture. It may differ slightly depends on the availability of fruits and other decorations
  • All products may contain or come into contact with dairy, wheat, nuts, soy and other allergens. It is the client’s responsibility to inform their guests of any risks relating to an allergic reaction
  • J&D Cake Lab accepts no responsibility for any allergy-related issues arising from consumption of the cake. Unless it is specified at the time of confirmation on your custom cake order
  • Cake must be kept refrigerated
  • It is recommended to eat the cake on the same day. The taste and discoloration will be affected the next day
  • Please take away the decorations or figures before eating the cake and there may be toothpicks left for supporting
  • Cakes have to be checked by the customer during pick up or once delivered
  • Cakes must be place on a stable surface. If you are driving with the cake, please drive carefully and do not brake suddenly
  • Please note that it takes a lot of time to make your edible art come to life. We can only accept MINOR changes to the cake and design up to 48 hours from the event date. Any less than 48 hours out, and alterations can only be made for extreme circumstances. No changes to the cake/design will be made 24 hours from the event date
  • Wedding cakes are unable to be altered or changed once confirmation of payment and date has been received

DELIVERY GUIDE

  • Pick up is available from J&D CAKE LAB during business hours
  • Delivery service is available on Monday to Saturday, from 14:00 - 17:00
  • Delivery service is available for order over $30
  • Delivery charges are based on the distance from J&D CAKE LAB
  • Delivery service will be handled by Uber Package
  • Delivery distance within 5km is $12, 5-8km is $20, 8-10km is $30, 10-15km is $35
  • Delivery over 15km is not available at the moment
  • If there is no one present to receive the order during the delivery, it may leave at a safe place nearby the door or will send it back to J&D CAKE LAB. We will not be responsible for this condition
  • Rearranging the delivery will incur additional delivery charges